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Privacy Policy

Last updated: August 10, 2025

Introduction

At Membs.io, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services. Membs.io is operated by MyMembers AS, a company registered in Norway with organization number 936993826.

Information We Collect

  • User Information: Names, email addresses, usernames, and passwords.
  • Billing Information: We partner with Stripe, a third-party payment processor, to securely collect and process payment information. We do not store your credit/debit card details directly.
  • Website Usage Data: Information on how you interact with Membs.io, including IP addresses, page visits, and content interactions.
  • Subscriber Communications: Messages, support requests, and emails you send us through contact forms or directly to our support team.
  • Transaction Data: Details related to payments made through Membs.io, including amounts, dates, and potentially partial payment card details if provided by Stripe.
  • Smart Recovery Data: For creators using our Smart Recovery service, we collect and process subscriber behavior patterns, cancellation data, engagement metrics, and communication preferences to enable AI-powered retention campaigns and automated win-back sequences.

How We Use Your Information

  • Service Provision: To create your account, manage subscriptions, and provide the core functionality of Membs.io.
  • Communication: To send you important updates, newsletters, support communications, and occasional promotional material (you can opt-out of promotional communication).
  • Site improvement: To analyze how users interact with our website, enabling us to optimize Membs.io for a better experience.
  • Marketing: To provide targeted content and promotions that may be of interest to you.
  • Payment Processing and Commissions: We use transaction data to facilitate payments between creators and subscribers and to calculate our commissions from successful transactions.
  • Smart Recovery Services: We use subscriber data to power our AI-driven retention system, including analyzing cancellation patterns, executing automated recovery campaigns, and optimizing win-back strategies to help creators retain subscribers.

Third-Party Data Sharing

We may share your information with the following categories of third parties:

  • Analytics Providers: Like Google Analytics, to help us understand website usage and improve our services.
  • Service Providers: Companies providing email marketing, customer support tools, or other essential services to operate our business.
  • Stripe: We share necessary billing and transaction information with Stripe, our payment processing partner. Their privacy policy governs the use of your payment information.
  • Legal Compliance: If required by law, court order, or to fulfill other legal obligations.

Authentication

For secure user authentication, we use Clerk, a robust authentication service designed to simplify secure user management. Clerk provides us with secure authentication mechanisms, including two-factor authentication, single sign-on (SSO), and passwordless login options, to protect your personal information and enhance the security of your account. Clerk's authentication services are fully compliant with the latest security standards, ensuring that your credentials are encrypted and handled following the highest industry security practices. Furthermore, Clerk does not share your authentication data with third parties without consent. For more information on how Clerk handles your data, and for details on their privacy practices, please visit Clerk's Privacy Policy.

Artificial Intelligence and Automated Processing

Membs.io utilizes artificial intelligence and machine learning technologies to provide enhanced services, including our Smart Recovery system. This section explains how AI processes your data:

  • AI-Powered Services: Our Smart Recovery service uses machine learning algorithms to analyze subscriber behavior patterns, predict churn likelihood, and automatically execute personalized retention campaigns.
  • Automated Decision Making: The Smart Recovery system makes automated decisions about when and how to contact subscribers for retention purposes. These decisions are based on data analysis and predefined parameters, not human judgment.
  • Data Processing for AI: To enable these services, we process subscriber data including subscription history, engagement metrics, communication preferences, and cancellation patterns. This data is used to train and improve our AI algorithms.
  • Human Oversight: While AI systems handle automated decision-making, human oversight is maintained for system monitoring, quality control, and compliance purposes. You may contact our support team to review or modify AI-generated campaign parameters.
  • Opt-Out Rights: Creators can disable Smart Recovery at any time through their account settings. Subscribers can opt-out of recovery communications by following unsubscribe instructions in any recovery email.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognize your browser, remember preferences, and personalize your experience. Your browser settings usually provide options to control or block cookies.

Security of Your Information

We take reasonable measures to protect your information from loss, theft, misuse, and unauthorized access. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Your Choices and Rights

You have the following rights regarding your information:

  • Access and Update: You can review and update some of your personal information through your account settings.
  • Opt-Out: You can opt-out of promotional emails by clicking the "unsubscribe" link at the bottom of those emails.
  • Deletion: You may request that we delete your account information. Note: certain data may be retained for legal or record-keeping purposes.
  • Specific Rights (GDPR, CCPA): If you are in a jurisdiction with specific rights like the GDPR or CCPA, please include more details on how users can exercise those rights.
  • AI Processing Rights: You have the right to request information about automated decision-making processes, including Smart Recovery algorithms, and to request human review of automated decisions that significantly affect you.
  • Data Portability: You may request a copy of your personal data in a structured, machine-readable format, including data used for AI processing and automated decision-making.

Data Retention and AI Processing

General Data Retention: We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

AI Training Data: Data used for AI algorithm training and improvement, including Smart Recovery patterns, may be retained for up to 24 months to ensure service quality and continuous improvement. This data is anonymized and aggregated where possible to protect individual privacy.

Smart Recovery Data: Subscriber data processed for Smart Recovery campaigns is retained for the duration of your subscription plus 12 months for service optimization, after which it is either deleted or anonymized for statistical purposes.

Children's Privacy

Membs.io is not designed for children under the age of 16. We do not knowingly collect personal information from individuals under 16.

Changes to this Policy

We may update this Privacy Policy periodically. If there are significant changes, we will notify you via email or a prominent notice on our website. It is your responsibility to review any updates to this Policy.

Contact Us

If you have questions or concerns about our privacy practices, please contact us at support@urmessages.io.

MyMembers AS
Organization number: 936993826
Norway